Return Window
Unopened and unused eligible items may be returned under the following timelines:
United States and other destinations: For eligible voluntary returns, submit your return request promptly and ship the package back within 7 calendar days after delivery. The return must be handed to the shipping carrier within that period; it does not need to arrive back at Pretty Driven within seven days.
United Kingdom: Where the statutory right to cancel applies, notify us of your decision within 14 calendar days after delivery, then ship the return within 14 calendar days after notifying us. The UK's statutory cancellation and return rights take precedence over our standard policy.
These timeframes apply to our voluntary return policy except where longer cancellation, return, or remedies are required by applicable consumer law. Reporting damage within three days does not limit your statutory rights for defective, damaged, or incorrectly supplied goods.
Return Condition
Items must be unused, unworn, unwashed, in original condition, and returned with all original tags attached.
Purses
Purses must be returned with the tag still attached and in the original packaging, including both straps and the dust bag.
Necklaces
Necklaces must be returned with the tag still attached, placed within the clear bag, and placed within the microfiber pouch.
Scarves
Scarves must be returned with the tag still attached and wrapped to protect the material.
Starting a Return
To begin an eligible return, visit our START A RETURN page and follow the instructions there before sending anything back.
Refunds
Once we receive and inspect your return and verify that it is in new condition, your refund will be issued to your original payment method within 5–7 business days. Your bank or payment provider may take a few additional days for the transaction to appear.
Return Shipping
Return shipping is the customer’s responsibility unless your item arrived damaged or incorrect. For a qualifying damaged or incorrect item, Pretty Driven will cover the applicable return shipping cost.
Non-Returnable Items
Custom-made, personalized, and other qualifying custom items are not returnable and are nonrefundable.
Clearance and final-sale items are generally not eligible for return unless required by applicable law or otherwise stated at the time of purchase.
Items delivered through a friend or family member, hotel, or freight forwarder are treated as third-party deliveries and are final sale after that third-party handoff, except where applicable law requires otherwise.
Intimate and personal-use items may be non-returnable for health and safety reasons. Please review the applicable product listing before purchasing.
Damaged Items
Please inspect your package when it arrives. If the package or its contents are damaged, defective, missing items, or incorrect, email support@prettydriven.com within 3 calendar days after delivery with your name, order number, a description of the issue, and clear photos of the packaging and affected items. This helps us investigate promptly and does not limit any rights or remedies provided by law.
If the item is confirmed damaged, Pretty Driven will refund or replace it and cover the applicable shipping cost.
Incorrect Items
If you receive an incorrect item, please email support@prettydriven.com within 3 calendar days of delivery with your name, order number, and clear photographs of the received item and packaging. This reporting request does not limit your statutory rights. Pretty Driven will assist with correcting the order and cover qualifying return shipping.
International Returns
For eligible international voluntary returns outside the United Kingdom, the package must be shipped within 7 calendar days after delivery, unless applicable law provides a longer period. UK customers have the statutory cancellation and return periods described above. All returns must meet the applicable condition requirements, subject to statutory rights.
Unless the return is due to a qualifying damaged or incorrect item, the customer is responsible for international return shipping costs and any customs duties, taxes, tariffs, or other fees specifically associated with sending the return back. Original shipping costs are not refundable unless required by applicable law.