Preorders & Processing Time
Pretty Driven is currently accepting preorders. Unless a product page states otherwise, preorder items are estimated to ship in approximately 10 weeks. This is an estimate rather than a guaranteed ship date, and we will share updates if the expected timing changes.
Once an item is in stock and ready for fulfillment, complete in-stock orders generally ship within 4–5 business days.
Estimated Ship Dates
An estimated ship date means the item is not currently ready to ship and is expected to become available around the timeframe shown on the product page. Production, inbound freight, customs, or other factors can occasionally affect that estimate.
Orders With More Than One Item
We will normally wait until your entire order is ready before shipping it. If you want available items shipped separately from preorder items, please place them as separate orders. Each order will have its own shipping charge unless it independently qualifies for free U.S. shipping.
Shipping Costs
Standard U.S. shipping is free on orders of $200 or more. For U.S. orders below $200, available shipping rates are calculated at checkout. We do not currently offer free international shipping.
International Shipping
Pretty Driven currently plans direct international shipping to the following supported destinations:
- Canada
- England
- Wales
- Scotland
- Switzerland
- Australia
- New Zealand
- Japan
- Singapore
- Hong Kong
For supported international destinations, applicable duties and import taxes are handled through our international checkout where available so qualifying shipments can be sent on a duties-paid basis. Any additional charges created after Pretty Driven's original delivery, such as freight-forwarding fees, hotel handling fees, onward-shipping charges, or charges imposed by a third-party service, remain the customer's responsibility.
Customs processing or governmental review can still affect delivery timing even when duties and taxes are handled at checkout.
If your destination is not listed, visit our HOW TO GET PRETTY DRIVEN page for information about friend or family delivery, hotel delivery, and independent freight forwarding.
Third-Party Delivery
If you choose to ship an order to a friend or family member, hotel, or independent freight forwarder, please review the relevant shipping guide before ordering:
Once carrier tracking confirms delivery to the third-party destination provided at checkout, Pretty Driven's delivery obligation for that shipment is considered complete, except where applicable law requires otherwise.
Tracking
Your shipping confirmation email will include a tracking link. Tracking information may take up to 24 hours after shipment to begin updating.
Incorrect Shipping Address
The customer is responsible for providing an accurate and up-to-date shipping address at checkout. If you entered the wrong address, submit an address-change request through our CHANGE ADDRESS page within the first six hours after purchase. After six hours, changes might no longer be possible because the order may already be in preparation.
If a package is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.
Order Cancellations
You may request cancellation within six hours of placing your order through our CANCEL ORDER page. After six hours, we may be unable to cancel the order because it may already be in preparation.
Combining Orders
You may email us at support@prettydriven.com with your name and both order numbers. If the orders have not been packaged for shipment, we may be able to combine them.
Two separate orders totaling $200 or more do not retroactively qualify for free shipping. If combining the packages lowers the actual shipping cost, any eligible difference may be refunded.
Lost, Delayed, or Delivered Packages
If your order has been marked delivered but you did not receive it, first check with household members or neighbors and around the delivery location. Once a package has been confirmed as delivered, Pretty Driven is not liable for loss that occurs after delivery except where otherwise required by applicable law.
Please contact the carrier shown in your tracking information for a delivered-but-missing package. If it has been at least 15 days and you have not received a delivery confirmation, contact support@prettydriven.com with your name and order number so we can review the delay.